Users now rely on these devices for business and personal needs ranging from telecommunications, sending & receiving text/e-mail messages, accessing the web, taking photographs, organizing schedules, gaming, etc. Needless to say, lots of functionality is packed into a quite small device. Nonetheless, users expect to perform all functions with ease, and thus, the need for designers/developers to rely upon a user-centered design process throughout each development cycle.

Alucid has conducted a variety of design and customer research related to handheld devices in the U.S. and abroad. In addition, we have also equipped most major cellular phone manufacturers with tools and facilities for doing the same. Our unique PCDC-4™ is an integral component to our own research projects and those internal programs of our wireless industry clients.

Case Study Summary:

Alucid was contracted by a major cellular phone interface design team, based in Korea, for the purpose of conducting a heuristic review of a new mobile phone interface, and to conduct user test sessions in Los Angeles, CA. The respondent portion of this project included user profiles ranging from novice to expert and focused on features such as customizable ring tones and wallpapers, camera usage, and instant messaging.

At the conclusion of this project, Alucid delivered all raw and refined data, compelling video highlights, and final recommendations in DVD format. Based on Alucid's findings and recommendations, our client took away actionable results and was able to prioritize when and how to address potential issues with the interface.